What happens after you’re gone
Metadoron exists so the gifts and messages you prepare today can reach the people you love on the occasions you chose — even when you can no longer arrange that yourself. This is how we fulfil those wishes, step by step.
When the time comes
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An executor notifies us One of your active executors submits a death notification through their Metadoron executor portal. They can share when they became aware, and any notes that help our care team review carefully.
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Our care team reviews before anything is released We aim to review each notification within 48 hours. Arrangements stay locked until our care team confirms the notification. If we need more information, we will contact the executor who notified us. If a notification is not accepted, a further notification can be submitted later.
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Your paid moments become active On confirmation, paid moments are released into fulfilment and their delivery schedules are set. For milestones you left undated, your executor then sets a full calendar date, guided by the fulfilment notes you left.
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Recipient details are checked After confirmation, your executor verifies or updates contact details for the people you named — delivery address for physical gifts, and email (and preferred phone where needed) for messages — so what you prepared can actually arrive.
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Each delivery happens on its due date
- Video messages are sent by email on the delivery day, via a secure private link. Recipients choose to accept or decline before watching.
- Physical gifts are fulfilled through Metadoron’s fulfilment process for that date.
Recipients are not contacted simply because a death has been confirmed. We reach them only when a specific moment is due.
What we will not do
- We will not release your arrangements on an executor’s word alone without care-team confirmation.
- We will not contact your recipients the moment death is confirmed.
- We will not deliver a message or gift before the date that applies to that moment.
- We will not allow self-serve cancellation of moments once a death notification is pending or confirmed — so the plan you locked in is not quietly undone at the last moment.
Your part, and ours
Your part is to prepare clearly - people, content, dates, and notes - to create the moment you have in mind.
Our part is to wait until a trusted executor speaks, to review with care, and then to carry out each paid arrangement on the schedule you set — calmly, on time, and in the form you chose.
That is the pathway from the plan you make today to the presence you leave behind.