Privacy Policy Details

Effective Date: 22nd July 2026

Business Name: Metadoron Pty Ltd

Trading Name: Metadoron

ABN/ACN: [Insert ABN/ACN]

Website: metadoron.com.au

1. Introduction

At Metadoron, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store and protect personal information in connection with our legacy gift, message and posthumous delivery services. By using our website, creating an account, uploading content, or purchasing our services, you agree to the collection and handling of your information in accordance with this Privacy Policy.

2. Our Commitment to Privacy

We are committed to handling personal information responsibly and transparently. Where applicable, we comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) governing the collection, use, disclosure and storage of personal information. 【1-c0000f】【2-919fd9】

3. What Information We Collect

We may collect the following information:

Personal Information

Full name
Date of birth
Residential address
Postal address
Email address
Telephone number
Identification documents
Payment information

Legacy Account Information

Recipient names and contact details
Executor details
Alternate contact persons
Delivery instructions
Gift preferences
Message schedules
Special occasions and delivery dates

Digital Content

We may store:

Written letters
Messages
Photographs
Videos
Audio recordings
Digital documents
Personal stories and memories

Verification Information

To verify a customer's passing, we may collect:

Death certificates
Probate information
Letters of administration
Executor confirmations
Other evidence reasonably required to verify death

4. Information About Third Parties

Customers may provide information about:

Family members
Friends
Beneficiaries
Gift recipients
Executors
Trusted contacts

By providing information about another person, you warrant that you have authority to do so or that it is reasonably necessary for us to provide our services.

5. How We Collect Information

We may collect information:

Directly from you
Through our website
Through online forms
Via email correspondence
Through customer support interactions
From your nominated Executor
From nominated verification contacts
From publicly available sources where reasonably necessary
Through payment service providers
Through delivery and logistics providers

6. Why We Collect Personal Information

We collect personal information to:

Establish and manage customer accounts
Store and manage legacy messages
Purchase and deliver gifts
Verify customer identity
Verify a customer's death
Communicate with Executives and Recipients
Process payments and refunds
Comply with legal obligations
Improve our services
Resolve disputes and complaints
Protect against fraud and misuse

7. Posthumous Delivery Services

Our services are designed to facilitate the delivery of messages and gifts after a customer's death.

To perform these services we may:

Contact nominated family members
Contact Executors
Contact legal representatives
Verify death through official records
Contact Recipients
Share information necessary to facilitate delivery

We will only disclose information that is reasonably necessary to complete the delivery process.

8. How We Use Personal Messages and Content

All messages, videos, recordings and files uploaded by customers remain the property of the customer. By uploading content, you grant us permission to:

Store your content
Back up your content
Process your content
Transfer your content to nominated recipients
Use your content solely for the purpose of providing the service

We will never sell or commercially exploit your personal messages.

9. Disclosure of Personal Information

We may disclose personal information to:

Service Providers

Cloud storage providers
Payment processors
Couriers
Postal services
Gift suppliers
Technology providers

Professional Advisers

Lawyers
Auditors
Insurers
Compliance consultants

Legal Requirements

We may disclose information if required by:

Australian law
A court order
A regulator
Law enforcement agencies

Business Transfers

If our business is sold, merged or restructured, customer information may be transferred to the new owner so the services can continue.

10. Overseas Disclosure

Some technology providers may store information outside Australia. Where personal information is transferred internationally, we will take reasonable steps to ensure appropriate safeguards are maintained.

11. Storage and Security

We take reasonable steps to protect personal information through:

Password protection
Encryption
Secure cloud storage
Access controls
Staff confidentiality obligations
Security monitoring
Data backup procedures

However, no website, server or electronic storage system can be guaranteed to be completely secure.

12. Data Retention

Because our service is designed for future delivery, information may be stored for many years. We will retain information only for as long as reasonably necessary to:

Provide our services
Fulfil delivery obligations
Comply with legal requirements
Resolve disputes
Maintain business records

After information is no longer required, it will be securely deleted or de-identified.

13. Cookies, Tracking Technologies and Website Analytics

13.1 What Are Cookies?

Cookies are small text files stored on a user's device when visiting a website. Cookies help websites function efficiently, remember user preferences and improve the user experience. We may use cookies and similar technologies including:

Session cookies
Persistent cookies
Analytics cookies
Security cookies
Functional cookies
Marketing and advertising cookies
Pixel tags
Web beacons
Device identifiers

13.2 How We Use Cookies

We may use cookies and tracking technologies to:

Operate and secure our website
Authenticate user accounts
Remember user preferences
Improve website performance
Analyse website traffic and usage patterns
Monitor service reliability
Prevent fraud and unauthorised access
Measure marketing effectiveness
Personalise user experiences
Improve future products and services

13.3 Analytics Services

We may use third-party analytics services, including tools such as Google Analytics or similar services, to better understand how visitors use our website. Analytics providers may collect information including:

Browser type
Device type
Operating system
Pages visited
Time spent on pages
Referral websites
Geographic location (general only)
IP address

Information collected through analytics tools is generally aggregated and used to improve our services and website functionality.

13.4 Marketing and Advertising Technologies

We may use marketing technologies, pixels and cookies to:

Measure advertising performance
Track marketing campaign effectiveness
Deliver relevant content
Understand customer engagement

We do not use customer legacy content, private messages, videos or personal memorial content for advertising purposes.

13.5 Managing Cookies

Most web browsers allow users to:

Reject cookies
Delete stored cookies
Block tracking technologies
Configure privacy settings If cookies are disabled, some website features may not function correctly.

For further information about browser settings, users should refer to their browser provider's help documentation.

13.6 Do Not Track Signals

Some browsers provide a "Do Not Track" feature. Because there is no universally accepted standard for responding to Do Not Track signals, our website may not respond to such requests in every circumstance. Users can manage their privacy preferences through browser or device settings.

14. Marketing Communications

We may send information about:

Service updates
New features
Promotions
Educational content

You may unsubscribe from marketing communications at any time by clicking the unsubscribe link or contacting us.

15. Access to Personal Information

You may request access to the personal information we hold about you. We may require identity verification before providing access. In limited circumstances permitted by law, access may be restricted.

16. Correction of Information

If information we hold is inaccurate, incomplete or out of date, you may request that it be corrected. We will take reasonable steps to update our records.

17. Data Breach Response and Notification

17.1 Our Commitment to Data Security

We take reasonable steps to protect personal information from:

Unauthorised access
Unauthorised disclosure
Misuse
Interference
Loss
Modification
Destruction

Despite our security measures, no technology system can be completely secure and data breaches may occur.

17.2 What Is a Data Breach?

A data breach occurs when personal information is:

Lost
Accessed without authorisation
Disclosed without authorisation
Altered without authority
Destroyed accidentally
Compromised through cyber security incidents

Examples include:

Hacking incidents
Malware attacks
Phishing attacks
Lost devices
Misdirected emails
Unauthorised employee access
System vulnerabilities

17.3 Data Breach Response Plan

Where a suspected or actual data breach occurs, we will take reasonable steps to:

Identify and contain the incident.
Assess the nature and extent of the breach.
Determine what information has been affected.
Assess the risk of harm to affected individuals.
Remediate the incident where possible.
Review internal systems and controls.
Maintain records of the incident and response.

17.4 Notification of Eligible Data Breaches

Where required by applicable privacy laws, we will notify affected individuals and relevant regulatory authorities of an eligible data breach as soon as practicable. Notifications may include:

A description of the breach
The type of information affected
The likely consequences
Steps we have taken to address the breach
Recommended actions for affected individuals
Contact details for further assistance

17.5 Protecting Legacy Content

Because our service stores sensitive personal messages, videos, letters and legacy communications, we apply additional safeguards where reasonably practicable, including:

Encryption of stored digital content
Access controls
Staff confidentiality obligations
Secure backup procedures
Multi-factor authentication
Periodic security reviews

However, customers acknowledge that long-term digital storage carries inherent risks including technology failures, cyber attacks, data corruption and system obsolescence.

17.6 Customer Responsibilities

Customers can assist in protecting their information by:

Using strong passwords
Enabling multi-factor authentication where available
Keeping login credentials confidential
Updating contact information promptly
Reporting suspected unauthorised access immediately

17.7 Reporting Security Concerns

If you believe your account has been compromised or become aware of a security issue, please contact us immediately:

Privacy & Security Officer Metadoron Pty Ltd

Email: [email protected]

Phone: [Phone Number]

We will investigate reported incidents as quickly as reasonably practicable.

18. Children's Privacy

Our services are intended for individuals aged 18 years and over. We do not knowingly collect personal information directly from children without appropriate authority or consent.

19. Privacy Complaints

If you have a privacy concern, please contact us first.

Privacy Officer: [Insert name/title]

Email: [email protected]

Phone: [Insert phone]

Address: PO Box 19, Kingsford NSW 2032

We will aim to acknowledge your complaint within 5 days and respond within 30 days. If you are not satisfied, you may contact the Office of the Australian Information Commissioner.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be published on our website. Continued use of our services constitutes acceptance of any updated Privacy Policy.

Privacy Statement Summary We collect only the information necessary to provide our legacy gift and message delivery services, protect that information using reasonable security measures, and use it solely for the purpose of delivering the services you request and fulfilling your posthumous delivery instructions.